Warranty & Returns

• Kochek warrants the original purchase of its products to be free from manufacturing defects in material and workmanship:
• Fire Service & Waterworks products: 5 years
• Valves, Hoses & Nozzles: 1 year
• Valve fittings and Hose couplings: 5 years
• Irrigation Products: 1 year Irrigation fittings and couplings: 5 years
• Kochek liability under this warranty shall be limited to the repair, replacement or credit (at our option). This warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, wear, unauthorized repair, improper assembly or lack of or improper maintenance. 
• The sole purpose of this warranty is to provide the buyer with the exclusive remedy of free repair, replacement or credit for the defective parts in the manner provided herein. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as the seller is willing and able to repair, replace or provide credit for the defective component properly upon receipt from you. 
• No product returns will be accepted without prior consent of Kochek via the Returned Material Authorization (RMA) process. 
• The purchaser needs to call 860.963.3377 or visit https://www.kochek.com/rga-rma-request-form/in order to obtain an RMA prior to returning the product.
• Returns must be authorized and shall have a Returned Material Authorization (RMA) number and it shall be written clearly on the BOL and package(s). All packages received for return or warranty without a RMA number will be returned to the sender, and shipping fees will be the responsibility of the sender
• ALL RMA numbers issued shall be valid for a period of thirty (30) days; wherein product must be returned during this period, or else the RMA will be closed.
• Product returned under a RMA must be packaged properly and returned safely for proper evaluation. Failure to do so may result in the RMA being rejected.
• Non-stock, custom fabricated, special thread, special colors and custom laser etched parts are not returnable, unless due to manufacturing, assembly or material defect (warranty).
• Return the defective component, with proof of purchase and an explanation of the defect. 
• Other definitions and conditions for warranty and returns are expressed in the table below:

DISCLOSURE:

– Kochek reserves the right to change its terms and conditions. While it is our intent to provide adequate notice of price, terms and conditions may change due to unforeseen market conditions or other market circumstances. Prices and terms herein are subject to change without prior notice.